Privacy Policy
Privacy Policy
in relation to the processing of personal data
We consider the right
to protection of personal data to be a fundamental commitment of GamBith , so we will use and put all the necessary
resources and efforts to process your data in full compliance with Regulation
(EU) 2016/679 ( "the General EU Regulation on data
protection " or "ARRD" ) and any other applicable Bulgarian legislation. Since one of the fundamental principles of
this legal framework is transparency, we have prepared this document through
which we want to inform you about the way we collect, use, transmit and protect
your personal data when you interact with us in relation to products and
services, including through our website or through mobile applications.
We reserve the right
to periodically update and amend this Privacy Policy to reflect any changes in
the way we handle your personal data or changes to your legal requirements. In the event of such modifications, we publish the amended
version of the Privacy Policy on our website and therefore kindly ask you
periodically to check its contents.
Who are we, and how do
you contact us?
"Houseper" is the trade name of a group of products for home automation "GamaBit" Ltd., a company with
headquarters and headquarters in Bulgaria, Kyustendil,
Rila municipality, city. Rila 2630, ul.Ilyo leader No 11, address for correspondence: Bulgaria, 1111 Sofia, Edison Str 8, UIC 204730739 and VAT identification
number in Bulgaria: BG 204 730 739. For the purposes of data protection legislation, we are joint
administrators in the processing of your personal data.
As always your
opinions are important to us and we are always ready to provide you with
additional information that you may require in connection with the processing
of your data, we encourage you to connect with the official on protection of GamaBit at email address gamabitbg@gmail.com.
Which categories of
personal data we process
In general, we collect
your personal data directly from you, so you decide what kind of information
you provide us. For example, the information we get from you
is the following:
·
When you create an account , you send us your e-mail address, your own, last name and last
name;
·
You can also add additional information to
your personal page (My Account) from the Houseper platform.
·
When you make an order, you provide us with
the following information: your desired product, your first and last name,
shipping address, billing information, payment method, phone number, and more.
In addition, we may
collect and subsequently process certain information about your browsing
behavior on our website or use a mobile app to personalize your online
experience and make suggestions that are tailored to your account. We invite you to learn more in this regard by reading the
section on processing below.
On our website and in
the mobile application, we may store and collect information using cookies and
similar technologies under the Cookie Policy.
We do not collect or
otherwise process sensitive data included in special categories of personal
data in the General Data Protection Regulation. In addition, we do not
wish to collect or process data of minors under the age of 16.
What are the purposes
and the grounds for the processing?
We will use your
personal data for the following purposes:
1. Provide GamaBit Services to Your
Benefit
This general objective
may include, where appropriate, the following:
·
creating and managing a profile on the Houseper platform ;
·
processing orders, including acceptance,
validation, shipping and invoicing of orders;
·
resolving issues related to order
cancellations or any other issues related to orders, purchased goods or
services;
·
return the products in accordance with legal
regulations;
·
reimbursement of the value of the products
according to the legal provisions;
·
including answering your questions about your
orders or the GamaBit goods or services or vendors on GamaBit's online platform ;
Processing your data
for these purposes is in most cases necessary for the conclusion and
performance of a contract between GamaBit and you. Additionally, the implementation of these
goals requires processing under applicable law, including tax and accounting
legislation.
2. Improve our services
We would always like
to offer you the best shopping experience online. For this purpose, we
can use certain information about your buyer behavior, invite you to fill in
your satisfaction surveys after completing an order, or conduct it directly, or
with partners, market research, and research.
We base our activities
on our legitimate business interests by always ensuring that your fundamental
rights and freedoms are unaffected.
3. Marketing
We would like you to
always be aware of the best offers for the products / services you are
interested in. In this regard, we may send you all kinds of
messages via e-mail / SMS / mobile push / web push channels that contain
general and thematic information, information on similar products or products
that are complementary to those purchased by products, information about offers
and promotions, product information added to Account / My Carts or Account /
Favorites tabs, or if you're interested in purchasing them, and other business
communications such as market research and consumer opinion polls , and we can to present personalized recommendations in
your website and mobile app. In order to provide you with information of
interest to you, we may use certain information about your buyer behavior (for
example, products / products that have been added to the list of desirable
products / purchased products) to create an account. We always guarantee that this processing is done in compliance
with your rights and freedoms and that the decisions taken in connection with
them do not have any legal consequences for you and do not substantially affect
you in a similar way.
In most cases, we
require your prior consent to send you marketing messages. You can change your mind and withdraw your consent at any time
like:
·
Change the settings in the client account in
the "My subscriptions" tab.
·
Use the "Unsubscribe" link in the
messages you receive from us; or like
·
contact GamaBit, using
the contact details above.
In certain situations,
we can base our marketing activities on our legitimate interest in promoting
and developing our business. In any case, when we use your information
about our legitimate interests, we take care and take the necessary measures to ensure that your fundamental rights and
freedoms are not affected. However, you may at any time, using the
remedies described above, cease processing your personal data for marketing
purposes and we will respond to your request.
4. Protecting our legitimate interests
There may be cases in
which we use or transmit information to protect our rights and our commercial
activities. These may include:
·
measures to protect the website and users of
the GamaBit platform against cyber-attacks;
·
measures to prevent and detect attempts at
fraud, including the transmission of information to competent public
authorities;
·
measures to manage various
other risks.
The main reason for
these types of processing is our legitimate interest in protecting our business
by making sure that we ensure that all the measures we undertake ensure a
balance between our interests and your fundamental rights and freedoms.
In addition, in some
cases, our processing is based on legal provisions such as the obligation to
protect the goods and the values provided by the applicable legislation in
this respect.
How long do we keep
your personal data?
As a rule, we store
your personal data while you have a Houseper account . You may always ask us
to delete certain information or to close your account and we will respond to
this request by retaining certain information, even after the account is closed
when the applicable law or legitimate interests impose it.
Who do we send your
personal information to?
As the case may be, we
may transmit or give access to some of your personal data to the following
categories of recipients:
·
companies in the group of companies to which GamaBit belongs ;
·
partners in the GamaBit market platform ;
·
courier service providers;
·
payment / banking service providers;
·
marketing / telemarketing service providers;
·
market research service providers;
·
insurance companies;
·
IT service providers;
·
other companies with whom we
can develop joint programs to market our goods and services.
If we are legally
bound or if this is necessary to protect our legitimate interests, we may
disclose certain personal data to public authorities as well.
We guarantee that
access to your data by third-party private parties is subject to the legal
provisions on data protection and confidentiality of information, based on
contracts concluded with them.
To which countries do
we transmit your personal data?
We currently store and
process your personal information in Bulgaria.
However, some of your
personal data may be transmitted to entities located within or outside the
European Union, including in countries for which the European Commission has
not recognized an adequate level of personal data protection.
We will always take steps
to ensure that any international transmission of personal data is carefully
conducted in order to protect your rights and interests. Data transfers to service providers and other third parties will
always be protected from contractual obligations and, where appropriate, from
other safeguards, such as standard contract terms issued by the European
Commission or certification schemes, such as the Privacy Shelf of personal data
transferred from the EU to the United States of America.
You may contact us at
any time by using the contact details listed above to understand the countries
to which we transmit your data and what safeguards we apply to these data
transmissions.
How do we protect the
security of your personal data?
We are committed to
ensuring the security of personal data by implementing appropriate technical
and organizational measures while adhering to industry standards.
We store your data on
secure servers by using the latest encryption algorithms and guaranteeing
back-ups.
All billing information
is encrypted using SSL technology.
Despite the measures
we apply to protect your personal data, we are aware that, in general, the
transmission of information over the Internet or other public networks is not
completely safe, and there is a risk that data may be reviewed and used by
unauthorized third parties. We cannot take responsibility for these
vulnerabilities of systems that are not under our control.
What are your rights?
The General Data
Protection Regulation recognizes a number of rights in relation to your
personal data. You may request access to your data, error
correction in our files, and / or raise objections regarding the processing of
your personal data. You can also exercise your right to file a
complaint with the competent supervisory authority or the court. As the case may be, you may also have the right to request the
deletion of your personal data, the right to limit the processing of your data
and the right to data portability.
You can get more
information about each of these rights by looking at the table below.
To exercise your
rights, you can contact us using the contact details listed above. Please consider the following if you wish to exercise these
rights:
Identity. We are serious about the confidentiality of
all records containing personal data. For this reason, we
ask that you send us your requests regarding these records using your email
address listed in your Houseper account. Otherwise, we reserve the right to verify your identity by
requesting additional information to confirm your identity.
Taxi. We will not charge a fee for the exercise of
any rights with respect to your personal data except when your request for
access to information is unreasonable, repeated or unnecessary, in which case
we will charge a reasonable amount. We will inform you of
any applicable fees before considering your request.
Response time. We plan to respond to all valid requests
within one month, except when the request is particularly complex or if you
have made more requests, in which case we will respond within a maximum of two
months. We'll let you know if we'll need more than a
month. We may ask you to tell us exactly what you
want or what you worry about. This will help us to act more quickly and
shorten the time to respond to your request.
Third-party rights. We will not need to respond to a request if it
affects the rights and freedoms of other data subjects in a negative way.
Relevant rights |
Description |
Access |
You can ask us: ·
to confirm that we process your personal
data; ·
to provide a copy of this data; ·
to provide you with information about your
personal data, such as the data we have, how we use it, who we reveal,
whether we pass it abroad, how we protect it, how long we keep it, what
rights you have, how you can complain where we have acquired your data, as
long as the information has not been provided to you by this notice. ·
|
Correction |
You may ask us to
correct or supplement your inaccurate or incomplete personal data. We may try to verify
inaccuracies before correcting them. |
Delete data |
You may ask us to
delete your personal data, but only if: ·
they are no longer necessary for the
purposes for which they were collected; or ·
You have withdrawn your consent (if the
processing of the data is based on consent); or ·
exercise a legitimate right of objection; or ·
they have been illegally handled; or ·
there is a legal obligation in this regard. We have no
obligation to honor your request for the deletion of your personal data if
processing is required: ·
in order to fulfill a legal obligation; or ·
in order to establish, exercise or protect a
legal claim; There are certain
other circumstances in which we are not obliged to comply with your request
for data deletion, even though these are the most likely circumstances in
which we may refuse your request. Please note that
before exercising this right you must withdraw from your Houseper
account and keep all the documents tied
to the orders placed , whether the invoicing has been made to you
or to any other person or entity (such as invoices, warranty certificates). If you do not do so before exercising your right to
delete, you will lose all of these documents and GamaBit will not be able to provide you as appropriate, as the
process of erasing data and deleting the Houseper account with all data and documents associated with
it is an irreversible process. |
Restrict data
processing |
You may ask us to
restrict the processing of your personal data, but only if: ·
their accuracy is being challenged (see the
Data Correction section) to be able to verify their accuracy; or ·
processing is illegal, but you do not want
the data to be deleted; or ·
they are no longer necessary for the
purposes for which they were collected, but we still need to identify,
exercise or defend a legal claim; or ·
You have already exercised the right of
objection and you are checking that the dominance of our rights is still in
place. We may continue to
use your personal data as a result of a restriction request: ·
if we have your consent; or ·
in order to establish, exercise or protect a
legal claim; or ·
in order to protect the
rights of GamaBit or any other natural
or legal person. |
Data portability |
You may ask us to
provide your personal data in a structured, widely used and machine-readable
format, or you can ask for it to be directly "transferred" to
another data operator, but only if: ·
processing is based on your consent or the
conclusion of a contract with you; and ·
processing is done by automatic means. ·
|
Right of objection |
You may object at
any time for reasons related to your particular situation to the processing
of your personal data based on our legitimate interests if you believe that
your fundamental rights and freedoms are dominating these interests. In addition, you may
object at any time to processing your data for direct marketing purposes (including
creating accounts) without giving any reason, in which case processing will
be terminated at the earliest opportunity. |
Making automated
decisions |
You can ask us not
to be the subject of a decision based solely on automatic processing but only
when that decision: ·
has legal consequences for you; or ·
Affects you in a similar way and to a great
extent. This right is
inapplicable if the decision taken after an automatic decision has been
taken: ·
we need to make or execute a contract with
you; ·
is permitted by law and there are adequate
safeguards for your rights and freedoms; or ·
is based on your explicit consent. |
Complaints |
You have the right
to complain to the local supervisory authority about the processing of your
personal data. Without prejudice to your right to contact the
supervisor at any time, please contact us in advance and we promise that we
will do our utmost to resolve your issues by mutual agreement. |
·
We remind you that you can contact GamBit 's
personal data protection officer at any time by sending your request
to him at the following address: gamabitbg@gmail.com